Warranty Terms and Conditions
Crimsafe North America L.L.C. warrants its product for a period of 10 years for residential applications and for a period of 5 years for commercial applications as specifically set forth on the company’s website, http://www.crimsafe.com. For warranty purposes, applications are residential where the property upon which the Crimsafe product is installed is used exclusively as an individual’s single-family residence, and no business activities whatsoever are carried on at the property. All other applications shall be deemed commercial. Other than the warranties expressly provided on the Crimsafe Warranty and Care Guide form and on the Crimsafe website, Crimsafe North America, L.L.C. makes no other warranties, either express or implied, including any implied warranty or merchant ability or implied warranty of fitness for a particular purpose. Crimsafe North America, L.L.C.’s sole obligation under all Crimsafe product warranties shall be limited to repair or replacement of the defective product or component by Crimsafe North America, L.L.C. or its duly appointed representatives. Crimsafe North America, L.L.C. shall not be liable for any consequential, special, incidental or exemplary damages or economic loss arising out of or related to the installation, manufacture, use, or operation of Crimsafe products.
This warranty insures to the benefit of the original owner of the Crimsafe product only. The original proof of purchase invoice and receipt must be retained and kept with this Warranty and Care Guide, and must be produced when submitting a warranty claim.
Not included in this warranty are accessory items fitted to all Crimsafe products. These items, such as locks, handles, rollers, hinges, door closers, installation, etc. are independently covered by warranties supplied by the relevant manufacturer or supplier. This warranty does not cover labor costs, such as removal or reinstallation costs, unless deemed appropriate by Crimsafe North America L.L.C. or its duly appointed representative.
Furthermore, Crimsafe product warranties do not apply to any damage or defect arising due to the improper maintenance, installation, or use of Crimsafe Products, or matters outside the control of Crimsafe North America L.L.C., including owner maintenance, failure of owner to follow the care guide, accident, alteration of the product in any way, fire, hurricane, abuse, misuse, and normal wear and tear.
All claims should be made in the first instance to the original Crimsafe Licensee who supplied and installed the product.
In order to prolong the life of the Crimsafe product and to maintain your rights under this warranty, you must follow the care and maintenance advice set out within this brochure.